Customer Service Agent

Do you want to become a part of a growing company where you'll be able to follow and influence everything that happens? At Crossroads, you'll get to assist customers that interact with the customer loyalty-, reward- and e‑commerce solutions we operate on behalf of some of the largest and most well-known companies in the Nordics, including brands like SAS, E.ON, American Express, Handelsbanken, Mastercard and Klarna.

About Crossroads

Crossroads has been developing customer loyalty, reward and e‑commerce solutions for some of the largest and most well-known brands in the Nordics since 1999. We are a turnkey one-stop-shop supplier who builds and hosts the site, purchases and stocks the products, packs and ships the orders, handles payments and invoicing, and operates the customer service.

If your heart beats a little extra for loyal customers and digital experiences, we know you’ll love it here. In addition to all of your nice colleagues, our 1 000 m2 attic in the old industrial meat packing district of Gamlestaden holds a video game nook, a pool and a ping pong table, as well as an espresso machine that would impress even the most seasoned barista.

About the position

At Crossroads, you'll be a core part of a small team of service-minded and dedicated colleagues that go the extra mile in order to ensure customer success. We assist customers via phone and chat and your day-to-day tasks will primarily consist of:

  • Problem-solving on behalf of customers (delivery issues, returns management)
  • Customs administration
  • Other administrative tasks

About you

We think you're a dedicated individual that enjoys varied work in a varied environment that isn't scared off by our intense tempo during peak season. Your core drive (and skill) consists of consistently striving (and achieving) to turn problems into a great customer experience.

As a communication ninja, you express yourself faultlessly in speech as well as in writing. In addition, you enjoy the process of consistently trying to streamline your own, as well as your colleagues, workload and toolset, in order to achieve a more effective process and a better customer experience.

What you'll need

  • A proficiency in Swedish
  • A passion for customer service

We'd love it if you

  • Speak and write Danish
  • Possess basic knowledge in the Microsoft Office stack
  • Have experince working in an ERP or CMS system

When: ASAP
Where: Gothenburg
Hours: Full or part time
Salary: Fixed salary
Benefits: Health insurance, generous health grant, and more.

Does this sound like you or someone you know? Please shoot us an email!